Values Statement

The Peninsula Villages’ values statement, referred to as ‘ICCARE’, are the values that were launched in 2016 by Peninsula Villages that outline the standards expected to be upheld by all staff of the organisation.

ICCARE

Integrity

  • I am actively open and transparent in my approach
  • I do what I say I will do
  • My appearance and dress are professional and reflects my respect for myself, our residents and clients
  • I always behave professionally and encourage others to do the same
  • I recognise the importance of trust and strive to gain the trust of others
  • I take pride in my department, contributing towards maintaining a clean and safe working environment that is litter-free
  • I will only utilise my position for the benefit of the organisation and our residents

Community

  • I am a team player
  • I care about the safety and the well-being of others around me
  • I always aim to speak positively and constructively about Peninsula Villages
  • I am proud to work at Peninsula Villages and contribute to the communities in which we operate
  • I try not to impact on the well-being of others by saying ‘its not my job’
  • I always seek to enhance Peninsula Villages’ reputation

Compassion

  • I endeavour to care for and support others
  • I am sympathetic to the emotions and feelings of others
  • I try to build trust with others
  • I show empathy and support to residents and their families at a time of vulnerability
  • I strive to address concerns with kindness and consideration
  • I do my best to make time for and listen to others

Accountability

  • I accept that I have a personal responsibility for the reputation of Peninsula Villages
  • I do my job to the best of my ability and accept that everything I do has an impact on the lives of others
  • I am responsible for my decisions and actions and don‘t blame others when things go wrong
  • I take an active interest in things being done at Peninsula Villages
  • I am open and honest if I make a mistake, I regard this as an opportunity to learn
  • I actively listen and communicate honestly with others
  • I am accountable for the skills required for my position and undertake appropriate training to maintain these competencies
  • I do my best to take action to improve things that are not right and challenge those whose behaviour is not representative of our values
  • I have an understanding of the impact on others when my behaviours are not in accordance with Peninsula Villages values

Respect

  • I treat others as I would wish to be treated
  • I value and accept others differences
  • I treat others with sensitivity and dignity
  • I always try to challenge those who bully, intimidate, undermine or blame others
  • I preserve the privacy and confidentially of all
  • Any information I convey about others and Peninsula Villages is factual and relevant to my role
  • I do my best to acknowledge all with eye contact and a greeting
  • If visitors need directions or assistance, I will help wherever I can and if feasible I will take them to their destination

Excellence

  • I always strive to have a positive attitude and do my best
  • I willingly share my ideas and knowledge with others
  • I take pride in all that I do
  • I encourage others to also achieve their full potential
  • I always endeavour to do things right the first time
  • I strive towards maintaining the highest standards of safety for residents, employees and visitors in my work environment